What our customers say
Over the many years that we have been providing high quality Estate Agent services, we have received lots of great reviews from our many happy customers.
Here are just a few of our latest reviews:
Absolute pleasure to deal with.
We bought our house from them and from the start of the process to the end, Russell and the team were extremely helpful, friendly and went above and beyond to help complete the purchase of the house. They were always very responsive with communication and no question or query was ever too much.
We would 100% recommend using R B Walters for selling/buying a house and we look forward to using their services again in the future.
Google Review - May 2025
I cannot recommend R B Walters enough.
We knew when we were putting our house up for sale as we were relocating to Devon from Gloucester that we wanted Russell to be a part of it, just from previous experience of his brilliant customer service. We were very right to do so. From day one he was prompt friendly and knowledgeable and helped us every step of the way. Beth made our house photos look fantastic and was also extremely friendly and approachable with any queries we had.
Please don't hesitate to use them, you will get 10/10 service, fast replies, knowledge and all round friendly organised experience. Thank you all again so much for everything you did for us.
Google Review - May 2025
From first meeting Russell after a very disappointing year we immediately felt we had put ourselves in very capable hands.
Communication throughout the sale of our home was second to none. Russell, Beth and Lisa were knowledgeable, courteous and friendly with every interaction. We truly believe they care about the people selling or buying properties and want to know their stories behind the sale/purchase.
There is no hesitation in recommending this team. Thank you!
Mr. and Mrs. C - Google Review - May 2025
Russell, Beth and the team made the process of buying our beautiful new house as smooth as possible.
They were in contact with us regularly, keeping us in the loop and making it as stress-free as possible!
Very professional and friendly. I would 100% recommend!
Google Review - April 2025
I can't thank R B Walters enough for their incredible support during the sale of my parents' house. They truly went above and beyond at every stage - professional, proactive, and genuinely caring. What made them stand out even more was how they stepped in to help with the purchase of their new home, even though that wasn't their responsibility. The estate agents handling the purchase were less than helpful, and R B Walters took it upon themselves to chase things up, offer guidance, and keep the process moving.
Their communication has been excellent throughout — I always felt informed, reassured, and like someone was actually on my side. If you're looking for an estate agent who doesn't just tick boxes but actually cares and takes action, I highly recommend RB Walters. They've been a lifeline, and huge thank you to Russell, Beth, and Lisa for everything they've done for me and my parents...
April 2025 - Google Review
We chose Russell to sell our property, and we don't regret it one bit!
Russell and the team were always honest, reliable and helpful. No question was ever too much and we would get a response very quickly. We didn't have an easy ride with our buying/selling process due to circumstances out of our control, but we achieved our goal thanks to R B Walters!
Russell and the team did everything they could to ensure we reached our deadline. We will recommend R B Walters to everyone - and we will most definitely choose them in future!
Thank you again - Russell, Beth, and Lisa
April 2025 - Facebook Review
We couldn't recommend R B Walters Estate Agents highly enough!
Russell and Beth guided us through a challenging home sale, handling a series of unexpected hurdles along the way. Despite the difficulties (none of which were caused by R B Walters), they managed everything so quickly and effectively, always making us feel like a priority.
The personal service Russell and Beth provide is truly unmatched. If you're thinking about selling with R B Walters, just do it!
March 2025 - Google Review
I cannot recommend R B Walters highly enough! From start to finish, they made the selling process seamless and stress-free. Their expertise in the local market was evident from day one. They provided spot-on pricing advice and delivered results.
What truly set R B Walters apart was their dedication and responsiveness. They were always available to answer questions, even outside of typical hours.
Thanks to Russell and the teams hard work, my property sold in just few weeks and the entire process felt transparent and well-managed. If you're looking for an agent who genuinely cares, communicates brilliantly, and gets results, look no further. I'll be recommending them to everyone I know!
March 2025 - Google Review
We have used R B Walters Estate Agents twice now. We bought our house through them, then sold a few years later. Lisa was amazing with our viewings, always on time, friendly and knowledgeable.
We loved the idea of a WhatsApp group, it meant we could get in contact with Russell/Beth quickly. We always had a swift reply. Thank you all for working so hard.
March 2025 - Google Review
Recently sold our house through R B Walters Estate Agents and found them really supportive throughout. Even through several issues and setbacks we found them extremely helpful and patient.
Highly recommend.
March 2025 - Google Review
Had a great experience working with Russell and the team! 100% recommend and will be using when we sell in the future.
February 2025
Russell and his team were brilliant all the way through on selling a property recently. We were kept up to date every step of the way and it felt completely stress free, no chasing agents and no promises of calls back that don't happen.
Would highly recommend anyone to use them, Russell, Beth and Lisa were all brilliant. Lovely to deal with such a small team of people too, more on a personal level. Thank you all for your help.
Februry 2025
Excellent service by Russell and team. Very prompt reply on every stages of the purchase process. Highly recommended.
January 2025
We are thankful to R B Walters estate agents, especially Russell who was always available for guidance and any queries that we had! We fully recommend him for any property related services!
Mr. M - Google Review - January 2025
Exceedingly good communication throughout the purchasing process. Russell and Lisa were very helpful. Would recommend.
Mr and Mrs K - Google Review - January 2025
What can I say, Russell, Beth and Lisa were fantastic throughout our purchase with them, nothing was too much trouble and when it came to having to chase a few things they were on it and kept us updated constantly which we appreciated. They really did do a great job with helping when we needed it. We would highly recommend them to people in the future.
Thanks again for helping us find our forever home and the lovely goodies on completion day.
Normally I wouldn't write a review of the estate agent who sold us the property but in this case I had to make an exception.
Russell & his team provided the most amazing customer service and responses I have ever had from someone in the estate agency industry. His knowledge of the property we were buying was second to none and anything he didn't know he quickly got back to us.
He gave us an amazing confidence to move forward, in what can be an unnerving time.
Mr. and Mrs. N - Google Review - December 2024
Very professional, caring estate agent, unlike a lot of others.
Mr. and Mrs. L - Google Review - October 2024
Russell and the team did an amazing job selling my late parents' house. They were friendly and approachable yet very professional at all times and communication was excellent.
They kept me informed of progress and delays at all times and I can highly recommend their services. Excellent job, thank you.
Ms. A - Google Review - October 2024
R B Walters estate agents handled my mother's purchase of a flat in Gloucester and our experience was very positive.
Communication was good and Russell was always very helpful, even though there were a number of complications along the way.
Google Review - September 2024
We would like to thank Russell and his team for their help in buying our beautiful new home! Lisa was extremely professional and friendly wen showing us around the house and Russell was responsive to our queries providing us with all the help we needed.
He and Bethany warmly greeted us on completion day with some lovely moving-in gift which were a nice touch amidst the chaos of unpacking! We would recommend these guys to anyone buying or selling. A fantastic agent!
Jade and Ryan - Google Review - August 2024
Excellent 5-Star service! Thank you Russell and Beth. Although it took longer than anticipated due to circumstances beyond our and your control, you kept us informed all the time, which was much valued, and even helped with the volume of paperwork! Would have no hesitation in recommending you to others - and have already done so!
Google Review - September 2024
The staff and R B Walters were excellent during our dealings with them. Lisa was very friendly and knowledgeable when we had viewings, and Russell was great at keeping us informed as our purchase progressed. I would recommend them to anyone looking for an estate agent in the Gloucester area. Thanks to the team.
Google Review - September 2024
Excellent from start to finish - communication and professionalism is top-notch and I would highly recommend to anyone! Thanks.
Google Review - September 2024
Excellent; simply the best. Don't both with any other estate agents. They are not a patch on R B Walters. Wouldn't use anyone else.
Google Review - August 2024
Russell, Beth, and Lisa have been absolutely fantastic throughout my sale. They communicated with me every step of the way, so I never had to worry. I wouldn't use anyone else going forward and would recommend them highly. Thank you so much, R B Walters!
Google Review - August 2024
Russell, Beth, and the team did a fantastic job of selling my father's house. There were no problems, and any quests that were asked were answered straight away. 10/10. Sold the house very quickly so 5 stars given!
Google Review - August 2024
We bought our house through Russell and Beth, who were excellent throughout the process. A WhatsApp group was set up to make communication easy and convenient for when we could reply, which was so helpful. They kept us informed as the purchase progressed (more than our own estate agents that we had paid to sell ours!). They met us at the property on completion and even had a gift bag for us which was a lovely touch! We will definitely be using R B Walters for any future sale.
Mr J - August 2024 (Google Review)
Highly recommend R B Walters. Kept us involved and up to date all the way through our recent purchase. Nothing was ever to much to ask of them. Fantastic team!
Miss H - August 2024
Great experience selling our house with RB Walters. Russell was really enthusiastic about our property on our first meeting and had so many ideas about how to get the best sale for us, which certainly worked! Communication was very easy and timely throughout the process and Russell and Beth were always responsive and in tune with our preferences, tailoring the experience to us. It felt like we were their only clients - easy to forget they must have been juggling so many other sellers and purchasers as everything had the personal touch. Nothing was ever too much trouble. Thank you for everything and getting us over the finish line!
Mrs B - August 2024 (Google Review)
Really helpful and kept in contact the whole way, and brought us some lovely gifts on our move in day. 10/10.
Miss R - August 2024 (Google Review)
To Beth and Russell Walters
We just wanted to say a big thank you for the excellent service we received from you both. We found the house of our dreams listed with you and from the outset you were so good to deal with, you gave 5 star treatment with your friendly, helpful, professional service, nothing was too much trouble for you and your communication was second to none, we were so impressed by the way you supported us all throughout the process. We are thrilled to now be in our new home and were very touched by the personal touches we received from you both. We would recommend you every time.
Thank you so much
These guys were great to deal with during our purchase! They kept us updated every step of the way and answered all our questions ASAP! They even gave us a goody bag on completion day!
Mr D - May 2024 (Facebook Review)
You can read even more of our older reviews in our review archive: