Our business and ongoing service is based on our strong belief that no request is too much trouble and continued informative communication is vital. Throughout the sellers or buyers’ dealings with us they will feel our personal commitment to ensuring that we have done everything possible to ensure their needs and requirements have been met.
As a new business we have touched by the number of messages of support and good luck we have received from people who we have had the pleasure of working for previously and a small selection of these can be read below. We will be looking to add to these as our business develops and grows.
My experience, I have to say Russell went above and beyond to help me, he takes time to make sure you thoroughly understand everything and make you feel at ease at a very stressful time.
Wendy P - December 2021
A few days ago, we received the key to our new home from R B Walters. Beth and Russell were very helpful and fully professional, going above and beyond their responsibilities and keeping us informed even after working hours. You could feel the personal approach to the client throughout the entire process. In the future, I will recommend them to everyone because I know that they will be satisfied with their services .
Mr O and Miss B - November 2021
Five stars are not enough to express myself how thankful we are to this agency! I highly recommended! Thanks to you Mr and Mrs Walters now we have our dream house!
Mr and Mrs N - November 2021
Russell and Beth were beyond amazing and really went out of their way to no only sell our lovely home but made us feel at complete ease and safe in their hands. thank you so much for being so kind and calm in, what can be, such a stressful time!
Mr C and Miss B - November 2021
We can’t thank Russell and his team enough. Not only did they help with the sale but on the day of the move they were there helping and lending more than a hand. A really friendly team and service. They are very responsive, professional and go above and beyond. We would highly recommend them to anyone to use. Thank you again for everything.
Mrs S - October 2021
Hi Russell and Beth we just wanted to thank you both for all your help with the sale of our bungalow. You were always helpful and respectful to us and our buyers. We will always recommend you to any of our family or friends for your customer service which was excellent. We wish you both good luck in the future.
Mrs H and Mr M - September 2021
Thank you so much for all you have done for Lew and I on purchasing the above property. We appreciate all your time with the viewings and the calls to update us with every development. You have done a fantastic job. Thank you.
Mr and Mrs W - September 2021
Genuinely there are not enough superlatives to express and explain how fabulous R B Walters are!
Both Russell and Beth are warm, friendly, passionate and have a knowledgle of property selling which is second to none.
From our first meeting they were both professional and caring, no request was too much trouble. Appointments were booked at a convenient time for me & my partner and nobody was allowed to visit without being vetted to ensure they were legitimate buyers.
Previous Estate Agents messed us around and nearly stopped us from selling....R B Walters have restored our faith!
Andy C - August 2021
very good professional person would recommend this Estate Agents
SteveO - July 2021
Having decided to move home we found Russell to be the best by far. He met with us and listened to what we wanted but importantly understood what we needed. His advice was invaluable, and we would not hesitate to use him again.
Mr and Mrs H
We first contacted Russell several years ago when we were considering selling and found, at last, an agent who really wanted to do what was best for us. He listened carefully to what we wanted to do and then gave us great advice. He has been our go to agent ever since and always will be and we would recommend anyone thinking of selling to get in touch with him. You will not find better.
Mr and Mrs W
We have used Beth & Russell for the purchase of our property so when we heard they were opening their own agency we were delighted and wanted to write something on their behalf. When I first contacted them, I spoke to Beth and what can I say? Her whole approach to the sale was second to none, she met us at the property on numerous occasions, even on her day off and several times after she was supposed to have finished work! I must have been the client from hell, but Beth chased everything to the bitter end and always knew what was going on and importantly kept us informed. We really could not have wished for a better negotiator we really struck gold! If we know of anyone looking to sell or buy, we would not recommend anyone more highly.
Mr & Mrs S
After totally rebuilding and refurbishing our Grade II listed, five-bedroom home and living over 32 years in it we were extremely lucky to meet Russell who helped us in many ways to advertise and negotiate a sale. At all times we found Russell always listened and was very attentive to our needs, always there for us when we needed his help and very prompt when we needed his advice. He certainly was a very polite and conscientious representative. Nothing was ever too much trouble, and this is why we feel we would recommend Russell to act for anyone.
Mr and Mrs H
Russell sold our property for us a while ago and we found in him someone who was excellent at communicating with us, always available if we needed to speak to him and very professional and trustworthy in his dealings with us. Trust being vitally important when you hand someone at key to your home! We feel Russell went above and beyond to secure a sale and to assist us generally even when my mother found herself locked out of the house at one point! We wish Russell and Beth every success with the new venture.
K and J
We wanted to sell our house and appointed Russell as our agent. I was very impressed with both the efforts to find a buyer and then all of the work that was carried out post offer in chasing up links in what was quite a complex chain. The communication was excellent, and we were kept informed of every stage of the process. I would not hesitate to use Russell again in the future and would highly recommend him.
Mr and Mrs A
I cannot thank you enough for all your help and assistance when my wife and I were looking for a new house to live in. Your help was most useful, and we wish you well and all success in your own Estate Agency in Gloucestershire. Kind regards.
Like everybody else I had the same impression of estate agents. They came in and took a few photos put it on the internet and sat on their backsides waiting for the commission. Until I met Russell our property had been on the market for 2 years with different estate agents and only a handful of viewings then we put it on with Russell and were getting regular viewings at last. He done every one himself and talks to you afterwards telling you everything keeping you informed on a regular basis by phone or popping in for a chat. Even when you have sold the property Russell told you what was happening with both the solicitors. He has since been involved in selling a second property for us. I don't just recommend Russell, I HIGHLY RECOMMEND HIM he will renew your faith in estate agents and will be an asset to you.
I was so pleased that Russell Walters has started his own estate agency business as he is the best I have dealt with and I have sold numerous properties. He is professional in every way and he is the perfect gentleman. Russell will give you a genuine valuation of your property and is one of the only agents that I have found that continues to show clients round the property himself and always asks them their views after. Russell will be looking after you from start to finish with updates regularly.